Wholesales Supply & Procurement

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  • Customers FAQ

    Help topics for Customers

    How do we benefit Customers?

    How does it work?

    • Does the cost of using the platform go down the more business I give you?

      Price breaks are available as your payment volumes grow on the platform.

      We have set up tiers of pricing for all items which you would expect to access volume pricing on.

      Sales Commission is based on the applicable Product and Service Category.

      For example 

      Sales Commission for businesses:

      $100m + are as low as 1.5%

      Please refer your pricing Rate Card within your account to see your specific price guide.

    • Do you charge an account Set Up fee?

      We do not charge any set up fees, whatsoever.

    • Do you charge a Set Up fee?

      We do not charge a Set Up fee, ever!

    • Do you charge a Platform Subscription fee?

      We do not charge a Subscription fee for using the platform.

      We believe as business partners we should try to help you not to create more costs within your business.

      We want to create a corporative model for businesses not a subservient one.

      Our aim is to reduce your fixed costs of operations, sales and IT infrastructure, and increase your Gross Profit and correspondingly your Net Profit.

    • Do you limit access to certain features?

      In a typical Subscription model companies will offer you a set-up which has certain limitations around users, customers, sales volumes, report access, products quantity, customisations etc

      HoReCaMarket.Global is a Cooperative model, accordingly we operate on the premise that if we fix your problems, manage your challenges, and help you make more sales then we all make more money.

      So, in short, the only thing we ask you to pay for outside of the standard service offering are:

      -      Sales Rep Apps

      -      Pro Analytics

      We feel, this is reasonable given our offering in both these solutions will still be at 50% cost of the nearest competitor, therefore saving you 50% of your current costs.

      This is our genuine intent. We always welcome your feedback if you feel this is not your experience on our platform.

    • Does it cost anything to access the platform?

      HoReCaMarket.Global is a Cooperative model, accordingly we operate on the premise that if we fix your problems, manage your challenges, and help you make more purchases more easily, at better market prices, then we all make more money.

      There is NO addational COST to use HoReCaMarket.Global for Customers.

      So, in short, the only thing we ask you to pay for outside of the standard offering is:

      -      Pro Analytics

      We feel, this is reasonable given our solution will still be at 50% cost of the nearest competitor, therefore saving you 50% of your current costs.

      This is our genuine intent. We always welcome your feedback if you feel this is not your experience on our platform.

    • Do I need an ABN to purchase ?

      To buy through the HorecaMarket.Global platform you are required (as a minimum) to be a current ABN (Australian Business Number) holder. 

      Typically (not always) this means you will be required to be GST (Goods and Services Tax) registered.

      Accordingly - the platform will only display prices Ex GST, if you are registered for GST, the GST will be added to the sales price on the invoice. 

    • If I am ordering for my Group will I see my Groups' pricing?

      In Short, YES.

      However, this depends on whether or not YOU (as a user of the platform) have been provided access to view such pricing levels.

      Group-wide prices are loaded by Vendors, not the Group or their associated Venues/Sites.

      Once loaded they will automatically be applied.

      Head Office Rebates operate in the same way. However, HQ Rebate management workflows will not be available until 2022.

    • How do I know my data is safe with HorecaMarket.Global?

      HorecaMarket.Global is PCI Compliant

      We take privacy seriously and recognise the importance of protecting the privacy of information collected by using HorecaMarket.Global. For more information see our Privacy Policy, and also refer to

      The Payment Card Industry Data Security Standard is an information security standard for organizations that handle branded credit cards from the major card schemes. The PCI Standard is mandated by the card brands but administered by the Payment Card Industry Security Standards Council.

    • Pay my Account by Direct Debit?

      Fees include:

      • Payment processing fee
        • If you pay by Direct Debit a payment processing fee will apply.
        • Direct Debits by Bank Accounts are charged as follows:
          • A 0.385% (inc GST) processing fee applies to payments
          • plus
          • A fee of $1.75 (inc GST) will apply for each allocated payments
        • Direct Debits by Credit Card are charged as follows:
          • A 1.8% (inc GST) processing fee applies to payments
          • plus
          • A fee of $1.75 (inc GST) will apply for each allocated payments
          This fee will appear on the next account after the bill is paid.
        • HoReCaMarket.Global will invoice you directly for this service as opposed to the Vendor.
      • Non-direct debit fee
        • A $2.20 non-direct debit fee will be charged each month if you choose not to pay your bill by direct debit.
        • This applies to accounts with all active services.
        • This applies per invoice.
        • Does not apply where you pay by Credit Card at the time of payment
      • These fees will appear on the next account after the bill is paid.
      • HoReCaMarket.Global will invoice you directly for this service as opposed to the Vendor.

    • What Areas do you NOT deliver to for Alcohol?

      Alcohol and Dry Area restrictions for Queensland & The Northern Territory

      Delivery of freight into the areas specified is restricted, HoReCaMarket.Global and its couriers will not deliver to the following postcodes.

      Aurukun Postcode – 4871
      Bamaga Postcode – 4876
      Cherbourg Postcode – 4605
      Doomadgee Postcode – 4830
      Hope Vale Postcode – 4871
      Injinoo Map Postcode – 4876
      Kowanyama Postcode – 4871
      Lockhart River Postcode – 4871
      Mapoon Postcode – 4871
      Mornington Island Postcode – 4825
      Napranum Postcode – 4874
      New Mapoon Postcode – 4876
      Palm Island Postcode – 4816
      Pormpuraaw Postcode – 4871
      Seisia Postcode – 4876
      Umagico Postcode – 4876
      Woorabinda Postcode – 4713
      Wujal Wujal Postcode – 4873
      Yarrabah Postcode – 4871

    • What is your quality Guarantee?

      Provenance Guarantee

      All products for sale on HoReCaMarket.Global come with our assurance that we guarantee the source and quality of products supplied. Please see our Terms and Conditions for further details.

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