Wholesales Supply & Procurement

FAQ

Shipping and Delivery
These are the packing instructions the Vendor has to comply with when shipping your order. You specify them by entering a predefined code for shipping instructions. Each code corresponds to a set of instructions that is included in the purchasing document printout.
- What happens if my order is short supplied?
  Short Supplied orders:
  In the first instance please raise your concerns with the Vendor.
  If the Vendor accepts your Claim for a Short Delivery, they will need to advice HoReCaMarket.Global to raise a Credit Note on your account.
  At our discretion, and depending on the circumstances we may offset the applicable refund against any outstanding invoice on your account, or refund it to you partially or in full.
- What Areas do you NOT deliver to for Alcohol?
  Alcohol and Dry Area restrictions for Queensland & The Northern Territory
  Delivery of freight into the areas specified is restricted, HoReCaMarket.Global and its couriers will not deliver to the following postcodes.
  Aurukun Postcode – 4871
  Bamaga Postcode – 4876
  Cherbourg Postcode – 4605
  Doomadgee Postcode – 4830
  Hope Vale Postcode – 4871
  Injinoo Map Postcode – 4876
  Kowanyama Postcode – 4871
  Lockhart River Postcode – 4871
  Mapoon Postcode – 4871
  Mornington Island Postcode – 4825
  Napranum Postcode – 4874
  New Mapoon Postcode – 4876
  Palm Island Postcode – 4816
  Pormpuraaw Postcode – 4871
  Seisia Postcode – 4876
  Umagico Postcode – 4876
  Woorabinda Postcode – 4713
  Wujal Wujal Postcode – 4873
  Yarrabah Postcode – 4871
- What is your quality Guarantee?
  Provenance Guarantee
  All products for sale on HoReCaMarket.Global come with our assurance that we guarantee the source and quality of products supplied. Please see our Terms and Conditions for further details.